Return Policy

Although we’re sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.

FAULTY OR DAMAGED GOODS

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately: info@hansweeren.com. If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your Art Print at info@hansweeren.com and our team will be happy to assist. If it is required to return the product to us, the returns and exchanges happens at your own risk and own expense (shipping costs is to be paid by you). Logically, we will pay for the delivery costs if a new item is shipped to you within Europe. If you are not satisfied with your Art Print due to any misrepresentation of appearance, please contact us at info@hansweeren.com so we can investigate further.

CANCELLATIONS AND CHANGES

You may cancel or make changes to an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been dispatched, cancellations or changes will not be possible. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.

CHANGE OF MIND

We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice. We recommend taking your time to select the perfect print for your space – or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you’re considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.